Delivery Information

01Where we deliver

We currently deliver to addresses within the United Kingdom only, which means England, Scotland, Wales and Northern Ireland, including the Highlands and Scottish islands. We are not able to send parcels outside the UK at the moment, and we do not deliver to BFPO addresses.

If you live somewhere a courier might struggle to find, a short note in the address field at checkout often makes all the difference.

02Delivery options and prices

You choose your delivery option at checkout, and the cost is added before you pay. Timings are counted in working days, Monday to Friday, excluding bank holidays, from the day your payment is completed.

• Standard tracked: 2 to 4 working days, £3.95.
• Express tracked: next working day when you order and pay before 1pm Monday to Friday, £7.95.
• Economy: 4 to 7 working days, free of charge.

03Dispatch from Birmingham

Orders are dispatched from Birmingham. Standard and Economy orders paid for by mid-afternoon usually leave us the same working day, and Express orders paid for before 1pm go out that afternoon. Anything paid for at the weekend or on a bank holiday is dispatched on the next working day.

Remember that your order is reserved for 48 hours while we wait for payment, and the clock for delivery starts once the payment link has been used.

04How we pack your games

Board game boxes do not enjoy being squashed, so we pack them snugly in sturdy cardboard with recycled paper padding, and wrap pre-loved games so that their lids stay firmly shut on the journey. We reuse clean boxes from our own deliveries wherever we can and avoid plastic fillers.

05Gifts and different addresses

Sending a game as a present? You can give a delivery address that is different from your own at checkout, and we never put prices or invoices inside the parcel, so the surprise stays a surprise. If you would like a short handwritten message included, add it to your order notes or email us and we will tuck a card in with the game.

Please double-check the address and postcode before you pay. Once a parcel has left Birmingham we may not be able to redirect it, and a parcel returned to us as undeliverable will need to be sent out again at the cost of a new delivery.

06Tracking your parcel

All Standard and Express orders are tracked. As soon as your parcel leaves us we send an email with the courier's tracking reference, so you can follow it to your door. Economy parcels may have limited tracking, but they are still carefully packed and fully looked after by us.

If no one is at home, the courier will usually leave a card, try a neighbour or arrange a redelivery, depending on the service.

07Delays, damage and lost parcels

Delivery times are estimates, and busy periods such as the run-up to Christmas or severe weather can slow couriers down. If your parcel seems stuck, contact us at [email protected] or on +44 121 496 0735 and we will chase it for you.

If a parcel arrives visibly damaged, please take a photo before opening it fully. If it is lost in transit, we will send a replacement or give you a full refund once the courier confirms it cannot be found. You will never be left out of pocket for a parcel that does not reach you.