Legal

Payment Information

Last updated: 1 October 2026

Paying for your games should be simple and safe. At Level Merchant we do not take card details on our own pages; instead, once you have ordered, we email you a secure payment link so you can pay with the method you prefer. Here is how it all works.

01Ways to pay

All prices are in pounds sterling and include VAT where applicable. We accept the following payment methods, all of which are offered on the secure payment page you reach from your link.

Visa credit and debit cards
Mastercard credit and debit cards
PayPal
Apple Pay
Google Pay

02How the payment link works

When you complete checkout, your order is placed but not yet paid for. Within a short while we send a secure payment link to the email address you gave us. Open it, check the total, choose how you would like to pay and you are done. We then confirm by email and start packing.

If the email does not appear, please look in your spam or promotions folder first. If it is still missing, get in touch at [email protected] and we will resend it.

03Your 48-hour reservation

From the moment you place your order, we set your games aside for 48 hours. Many of our pre-loved games are one-off copies, so this gives you time to pay without the risk of someone else buying them in the meantime.

If payment has not been made after 48 hours, the reservation ends and the items return to sale. You are welcome to order again if they are still available; nothing is charged for an unpaid order.

04Keeping your payment safe

Card payments are processed by our payment providers on their own secure, encrypted pages. We never see or store your full card number, expiry date or security code. Your bank may ask you to confirm the payment in its app or with a one-time code, which is a normal part of strong customer authentication.

We will never ask for your card details by email, telephone or text message. If anyone contacts you claiming to be Level Merchant and asks for them, please do not reply and let us know.

05If a payment does not go through

Now and then a payment is declined, usually because the bank wants an extra check, the billing address does not quite match, or a daily spending limit has been reached. Nothing is taken from your account when this happens, and your order stays reserved for the rest of the 48 hours.

You can simply open the link again and try another card or a different method such as PayPal. If it keeps failing, your bank is the best place to find out why, as we are not told the reason. We are always happy to resend the link or extend a reservation by a day if you let us know.

06Refunds

Any refund is returned to the same payment method you used, within 14 days of us receiving your return or agreeing a refund. Card refunds usually show within 3 to 5 working days of being issued, and PayPal refunds are often quicker. Full details are on our Returns & Refunds page.

07Receipts and VAT invoices

Your order confirmation email acts as your receipt. If you need a VAT invoice, ask us and we will send one showing THE TCG SHOP LTD and our VAT number, GB 470192305.

Questions about a payment can be sent to [email protected] or raised by phone on +44 121 496 0735. Please include your order number so that we can find it quickly.