Returns & Refunds

01Our 30-day returns promise

You can return most items within 30 days of the day they were delivered, for any reason. New games should come back unused and, where they were sealed, still in their shrink-wrap. Pre-loved games should come back complete and in the same condition you received them.

This promise sits on top of your legal rights, not instead of them. It simply gives you a little longer to make up your mind than the law requires.

02Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to send the items back. You can tell us by email, by telephone or simply by including a note with the parcel.

Because we already allow 30 days for returns, in practice you can rely on whichever timeframe is more generous for you.

03Faulty, damaged or not as described

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If a game arrives damaged, has a manufacturing fault or is not what our listing said, you are entitled to a remedy. Within the first 30 days that can be a full refund; after that we will offer a repair or replacement first.

For faulty items we cover the cost of the return. Please send us a photo of the problem when you get in touch, as it often lets us put things right without you posting anything back at all.

04Missing pieces in pre-loved games

We count the components of every pre-loved game before it goes on sale, but a stray card or meeple can still slip past us. If you find something missing that our description did not mention, let us know within 30 days of delivery and we will offer one of the following, whichever suits you best.

• A replacement part, posted to you free of charge, where we can source one.
• A replacement copy of the same game, if we have another in stock.
• A full refund of the price you paid, including the original delivery charge.

05How to send something back

Email [email protected] with your order number and the items you are returning, and we will reply with the returns address and any instructions. Please pack games carefully, ideally in the original outer box, as corners crushed in the post are hard to undo.

Unless the item is faulty or we made a mistake, the cost of returning an unwanted item is yours. We recommend a tracked service, because we cannot refund a parcel that never reaches us.

06When and how you are refunded

We refund you within 14 days of receiving the returned items, or of receiving evidence that you have sent them back if that comes first. Refunds are always made to the original payment method, whether that was a card, PayPal, Apple Pay or Google Pay.

If you cancel the whole order within the legal cancellation period, we also refund the standard delivery charge. If you chose Express delivery, we refund the cost of Standard delivery. Depending on your bank, the money may take a few extra working days to appear.

07A few exceptions

For hygiene and fairness, we cannot accept the return of new games whose sealed wrapping has been opened, unless they are faulty. We may reduce a refund if an item comes back damaged through handling beyond what is needed to check it, just as you would in a shop.

None of this affects your rights if an item is faulty or not as described. If you are unsure whether something can come back, just ask us on +44 121 496 0735 before you post it.